About MEF >> Exchanges & Returns
At MEF, your satisfaction is guaranteed. We know it’s sometimes necessary to return or exchange an item.
We want to make it easy. We take pride in the quality of our videos and guarantee 100% satisfaction. We will replace any damaged or defective product for free within 90 days of purchase. If you deem that any video is inappropriate for your classroom or library, we will accept its return for a full refund or credit, if it is shipped back in 100% re-sellable condition, via trackable means, within 90 days of purchase. Your only cost is return postage. No authorization from customer service is required when making a return or exchange.
Returns or Exchanges By Mail in Two Easy Steps
1. Print a Return & Exchange Form
, print, and complete the online exchange form.
2. Ship your return via trackable means to:
Media Education Foundation
Attn: Returns & Exchanges
60 Masonic St.
Northampton, MA 01060
We’ll process your return or exchange as soon as we receive it. Please be sure to ship your package via trackable means. We can’t be responsible for returns that are lost in transit.
Need to Exchange in a Hurry?
For the fastest service, call Customer Service at 800.897.0089 to request an Expedited Exchange. We’ll place an order for your new film right away. We’ll need to charge you the purchase price, but we’ll waive the shipping and handling charge for the new item. Once we receive your return, we’ll credit you for the cost of the original item.
Still have questions?
Call us at 800.897.0089, and we’ll be happy to help.